FAQ
1. Are all the jewelry pieces handmade?
Yes, all of our jewelry pieces are handmade with meticulous attention to detail. I personally craft each piece using traditional techniques to ensure the highest quality and uniqueness.
2. What materials are used in your jewelry?
We use a variety of high-quality materials in our jewelry, including sterling silver, gold vermeil, gemstones, pearls, and crystals. Each piece is carefully crafted with the finest materials to create stunning and durable jewelry.
3. Can I customize a piece of jewelry?
Yes, we offer customization options for certain jewelry pieces. Please contact our customer support team with your specific requirements, and we will do our best to accommodate your request.
4. How should I care for my jewelry?
To keep your jewelry looking its best, we recommend avoiding exposure to harsh chemicals, perfumes, and excessive moisture. When not wearing your jewelry, store it in a cool, dry place, preferably in a jewelry box or pouch to prevent scratches and tarnishing.
5. Do you offer international shipping?
Yes, we offer international shipping to select countries. Please refer to our shipping policy for more information on international shipping rates and delivery times.
6. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewelry, please contact our customer support team within 14 days of receiving your order to initiate a return or exchange. Please refer to our return policy for more details.
7. How long does it take to process an order?
Once your order is placed, it typically takes 1-3 business days for us to process and prepare your jewelry for shipment. You will receive a confirmation email with tracking information once your order has been shipped.
8. Can I track my order?
Yes, you can track your order using the tracking number provided in your shipping confirmation email. Simply click on the tracking link or visit our website and enter your tracking number in the designated field.
9. Do you offer gift wrapping?
Yes, we offer complimentary gift wrapping for all jewelry purchases. Simply select the gift wrapping option at checkout, and your jewelry will be beautifully packaged in our signature gift box.